Refund policy
Every oddments. piece is printed or embroidered to order just for you. We want you to love it, and if something isn't right, here's how we'll sort it.
Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. Just let us know through our contact page with your order number. You then have a further 14 days to send the item back to us.
- Items should be unworn, unwashed and in their original condition. If an item has been handled more than you would in a shop, we may reduce the refund to reflect that.
- You're responsible for the cost of return postage. We recommend a tracked service, as we can't refund items that don't reach us.
- Please get in touch before sending anything back. We'll reply with the returns address and instructions.
Faulty, misprinted or wrong item?
If your item arrives damaged, faulty, misprinted, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, and we'll cover any return postage. This doesn't affect your statutory rights.
Wrong size?
As everything is made to order, we can't do direct exchanges. Return the item using the change-of-mind process above and place a new order in the size you need. Our size guides, measured with the garment laid flat, are on every product page.
Refunds
Once we've received your return, or you've shown proof that you've sent it, we'll refund you within 14 days to your original payment method. For a cancellation of a full order, this includes the original delivery charge.
Questions
Reach us any time through our contact page.